The numbers only increase as the value of the purchase increases. The majority of respondents will call instead of reaching out online because they are looking to get a quick answer (59%) or talk to a real person (57%). > 61% Of People Call A Business During The Buying Cycle These calls are 10-15 times more likely to generate a successful sale or follow-up activity than a digital form submission, which means they are more efficient in generating revenue. > Calls To Businesses Are Expected To Exceed 180 Billion Per Year By 2025 Things such as not answering calls and communications quickly, burying phone numbers, removing a human from interactions, or just delivering an overall frustrating experience highly reduces the chance of adding a new customer or keeping an existing one. > 74% Of People Who Have A Bad Experience Will Choose Another Businessĩ0% of companies say they compete on the basis of customer experience. When you partner with AnswerFirst your calls are answered by professionally trained live customer service representatives, 24 hours a day, 7 days a week. 80% Of Callers Who Reach A Voice Mail Will Not Leave A MessageĬan you afford to miss opportunities to add new business or support existing clients?
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